Resume

Objective

To pass on my knowledge and passion for the Nicaraguan outback to visitors, ensuring they have the opportunity to experience the best our country has to offer in safety and comfort; and to promote sustainable, environmentally friendly tourism with enthusiasm and in a way that connects with as many people as possible.

Work

experience

Employment History

2014 – 2018: Head guide

Nicaragua’s Best guides / Gray Line

Responsibilities:

Sales representative at the office as well as online
In charge of the guides that the company hired.
One day tours up to two weeks.
Training of tour guides.
Attend the different seminars and national and international fairs.
Development of itineraries and tourist programs.
Developing and establishing relationships with travel agents.
In charge of social networks
Answered telephone inquiries

2009 – 2013: Tour Leader/Team Leader/ Tour Guide.
Explore UK /Vida volunteer travel USA, CR /Careli tours, Swiss Travel, Oro travel, Gray line, Amigo tours, TAM, Vapues Tours, Tierra tours, Nicaragua Adv, Schuvars Tour, Eco expedition tour, Millenium tours, Ecole travel, Etc. head Guide GrayLine Nicaragua, Leading guide for Cruise ships

Responsibilities:

Leading tour groups for up to twenty six days, catering to all customer needs and the last 4 years all around Central America.
Giving talks about the culture, language, history and idiosyncrasy of the Central America outback
Assisting with security
Preparing tour guide documents
Developing and establishing relationships with travel agents
Re-designing program itineraries, Etc.
Prepared reports, marketing material and correspondence
Sales representative while on the tour

Mar 2006 – Jul 2006: Management and marketing Hotel Kekoldi Granada.
Department of marketing and Management

Responsibilities:

Coordinated the development, promotion, delivery, monitoring and evaluation of the hotel
Led tours on extra days.
Sales representative at the office as well as online
Coordinated the task of the personnel
Met with local managers from tour operators to promote the hotel either in Nicaragua and Costa Rica.
Oversaw the development of promotional material
Liaised with executive director about marketing activities
Maintained database
Performed general office administration and answered telephone inquiries

Jan 2005 – Mar 2006: Tour guide and sales. Tierra tour, Granada.

Responsibilities:

Sales representative at the office as well as online
Sales of Ad on the local map develop by the company
Maintained displays
Performed general office administration and answered telephone inquiries
Coordinated the task of the local guides

2002 - 2005: Tour guide Mombotour.

Tour guide at this pioneer company in which I did tours as Canopy, Kayak, birding, walking in Natural reserves and city tours.

2002:Interpreter.

Trinity Episcopal church medical mission L.A California.

2001 - 2002: English teacher.

English teacher at INTAE Granada and ELA Granada

2010 - present

Education

Elementary and high school:

Salesiano high school Granada Nicaragua 1985-1996

University:

UCA University: Social communications 1997-1999

UDO University: Business management in tourism 2004.2006

QualificationsCertifications

1999/2001 _ ESL English program at English Language Academy Granada.

2000 _ Seminar for English teaching techniques
2004 _ Seminar for tour guides, OMS & A/ Intur
2004 _ Pre-Columbian Seminar, Nicacultura
2005 _ Driver’s Licence.
2006 _ Seminar about Religion in Nicaragua
2006 _ Seminar for tour guides, Bid/Intur/Cantur/Icap Sept, Oct, Nov.
2007 _ Seminar about biochemistry and ecotourism, BID/INTUR/CANTUR/ICAP
2007 _ Seminar about etiquette and protocol, BID/INTUR/CANTUR/ICAP
2007 _ training and interpretation of natural trails, Fundación cocibolca/ Oro Travel
2007 _ Advance techniques for guiding, INTUR/ Oro Travel.
2009 _ Tour Leader training course, Explore UK
2011 – First Aid Certificate, Red Cross Granada.
2012 _ Biodiversity course, Herpetonica.
2012 - CPR course Hospital Vivian Pellas.

2014 - Sustainability Management for Tour Operators (CBI)

2015 - Improving quality and good practices in sustainable tourism

2015 - Training of first aid, fire prevention and control. (Use of Fire Extinguishers)

2016 - Traveling with sustainability is more.

2016 - Social networks for advertising and marketing in tourism businesses. INATEC

2016 - Security measures and attention to visitors. Intur

2017 - Leadership and entrepreneurship, Intur.

2017 - Innovation in Tourism, Intur.

2017 - Culture of tourist service, Intur.

2017 - Personal image, Intur.

2017 - Environmental management, Intur.

2017 - Digital Marketing ( INATEC)

2017 - Worshop: Environmental, social and economic sustainability in tourist destinations. ( Canatur/ CBI)

2018 – Marketing II. INTUR

2018 – Sustainability (renewable sources)

2018 – First aid course (Red Cross Nicaragua)

2019 – Digital Marketing Intur.

2019 – Natural & Cultural Biodiversity Intur/ Asogturnic.

2019 - Investment plan Intur

Interest

• Nicaraguan history: I have had a lifelong fascination with history, particularly Nicaragua´s past and indigenous history

• Environmental sustainability: this is my passion in both my personal and professional life
• Nature: I love the walks on the forest and the connection that you create with it
• Birding: This is one of my interest which is hard to do it because of the few documentation in Nicaragua but travelling all around central America has gave me enough documentation to do an excellent experience.
• Camping: I have been an avid camper since I was a kid. I was a boy scout for almost about 11 years
• Photography: I love to capture the Nicaragua and Central America Beauty, with a cheap camera but i do it.
• Other cultures: I love to learn about other cultures and their idiosyncrasy as much as I love to share my passion for Nicaragua with foreign guests.